We take every complaint seriously
Grovis Money is committed to providing excellent service. If you have a complaint or grievance, we take it seriously and aim to resolve it promptly and fairly.
You can file a grievance through any of the following channels:
• Email: grievance@grovis.money
• Phone: 1800-XXX-XXXX (Toll Free), Mon–Sat, 9 AM – 6 PM IST
• Written complaint: Submit through the Contact page on our website
We acknowledge grievances within 24 hours and aim to resolve them within 15 business days. Complex issues may take up to 30 days.
If you are not satisfied with our resolution, you may escalate to our Grievance Officer at grievanceofficer@grovis.money. If still unresolved, you may approach the relevant regulatory authority.
Name: [To be appointed] | Email: grievanceofficer@grovis.money | Response time: 7 business days
For unresolved complaints related to insurance products, contact IRDAI. For investment products, contact SEBI. For banking products, contact RBI Ombudsman.